1. Introduction

At Zivah IVF & Wellness Centre, your trust is our highest priority. When you share your personal and medical information with us, we understand the responsibility that comes with it.

This Privacy Policy explains how we collect, use, protect, and manage your information, and how you can update or control it.

2. Information We Collect

We collect information to provide safe, effective, and personalized care. The types of information we collect include:

2.1 Information You Provide

When you register, book appointments, or use our services, you may provide:

• Your name and contact details
• Medical history and health-related information
• Appointment and treatment preferences
• Payment information when required
• Communication preferences

2.2 Automatic Information

When you interact with our website or services, we may automatically collect:

• Device information and browser type
• Log data and usage statistics
• Location information (if enabled)
• Preferences for digital communication

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Provide and personalize our services
• Process transactions and send related information
• Send notifications and updates about our services
• Maintain security and verify identity
• Analyze and improve our services

4. Information Sharing and Disclosure

We do not share personal information with companies, organizations, or individuals outside of our company except in the following cases:

4.1 With Your Consent

We will share personal information with companies, organizations, or individuals outside of our company when we have your consent to do so.

4.2 For Legal Reasons

We will share personal information if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, legal process, or enforceable governmental request
• Enforce applicable Terms of Service
• Detect, prevent, or otherwise address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of our users

5. Data Security

We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. In particular:

• We encrypt our services using SSL
• We review our information collection, storage, and processing practices
• We restrict access to personal information to employees who need that information

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict or object to our processing of your information

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of such changes.